17. 交談不僅不是廉價的，而且了解一個人或技術問題的最佳方式就是與恰當的人進行交談。缺乏應有的交談將是致命的（缺陷）。
Rule #18: Most international meetings are held in English. This is a foreign language to most participants such as Americans, Germans, Italians, etc. It is important to have adequate discussions so that there are no misinterpretations of what is said.
18. 大多數國際會議都使用英語。對大部分會議的參加者來說這都是外語，比如，美洲人，德國人，意大利人。充分的討論是很必要的，這樣才能避免翻譯過程中出現的錯誤。
Rule #19: You cannot be ignorant of the language of the area you manage or with that of areas with which you interface. Education is a must for the modern manager. There are simple courses available to learn computerese, communicationese and all the rest of the modern "ese’s" of the world. You can not manage if you do not understand what is being said or written.
19. 不要忽視你負責或面對的領域所使用的語言。對現代項目經理來說，教育是很重要的事情。有很多初級課程都教人學習計算機術語，通信術語和其他一些當今流行的術語。如果你不理解你聽到的和看到的東西，你會感到手足無措。
People
Rule #20: You cannot watch everything. What you can watch is the people. They have to know you will not accept a poor job.
20. 你觀察不到所有的事情。你所能觀察到的是“人”。一定要讓他們認識到你不會接受任何糟糕的工作。
Rule #21: We have developed a set of people whose self interest is more paramount than the work or at least it appears so to older managers. It appears to the older managers that the newer ones are more interested in form than in substance. The question is are old managers right or just old? Consider both viewpoints.
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文章來源：中國項目管理資源網
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