Rule #49: Morale of the contractor’s personnel is important to a government manager. Just as you don’t want to buy a car built by disgruntled employees, you don’t want to buy flight hardware developed by under- motivated people. You should take an active role in motivating all personnel on the project.
Rule #50: Being friendly with a contractor is fine—being a friend of a contractor is dangerous to your objectivity.
Rule #51: Remember, your contractor has a tendency to have a one-on-one interface with your staff. Every member of your staff costs you at least one person on the contract per year.
51. 記住，你的承包商樂(lè)于與你的手下們進(jìn)行一對(duì)一的溝通。項(xiàng)目組中的每個(gè)成員每年都在合同中占有至少一個(gè)人力資源成本。
Rule #52: Contractors respond well to the customer that pays attention to what they are doing but not too well to the customer that continually second-guesses their activity. The basic rule is a customer is always right but the cost will escalate if a customer always has things done his way instead of how the contractor planned on doing it. The ground rule is: never change a contractor s plans unless they are flawed or too costly (i. e., the old saying that better is the enemy of good).
52.對(duì)那些關(guān)注他們?cè)诟墒裁吹目蛻舫邪虃兛偸欠磻?yīng)良好，對(duì)那些總是干預(yù)他們活動(dòng)的客戶，他們的反應(yīng)就不是很好了�！翱蛻艨偸钦_的”是基本的原則，但是如果客戶總是想讓承包商按照他們的方式去做，而不是按照承包商自己的計(jì)劃進(jìn)行，這樣成本就會(huì)不斷增加。這時(shí)的基本原則是：不要改變承包商的計(jì)劃，除非計(jì)劃的確有問(wèn)題或成本過(guò)高（比如，俗話說(shuō)：過(guò)猶不及）。
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