Rule #49: Morale of the contractor’s personnel is important to a government manager. Just as you don’t want to buy a car built by disgruntled employees, you don’t want to buy flight hardware developed by under- motivated people. You should take an active role in motivating all personnel on the project.
Rule #50: Being friendly with a contractor is fine—being a friend of a contractor is dangerous to your objectivity.
Rule #51: Remember, your contractor has a tendency to have a one-on-one interface with your staff. Every member of your staff costs you at least one person on the contract per year.
51. 記住，你的承包商樂于與你的手下們進(jìn)行一對一的溝通。項目組中的每個成員每年都在合同中占有至少一個人力資源成本。
Rule #52: Contractors respond well to the customer that pays attention to what they are doing but not too well to the customer that continually second-guesses their activity. The basic rule is a customer is always right but the cost will escalate if a customer always has things done his way instead of how the contractor planned on doing it. The ground rule is: never change a contractor s plans unless they are flawed or too costly (i. e., the old saying that better is the enemy of good).
52.對那些關(guān)注他們在干什么的客戶承包商們總是反應(yīng)良好，對那些總是干預(yù)他們活動的客戶，他們的反應(yīng)就不是很好了。“客戶總是正確的”是基本的原則，但是如果客戶總是想讓承包商按照他們的方式去做，而不是按照承包商自己的計劃進(jìn)行，這樣成本就會不斷增加。這時的基本原則是：不要改變承包商的計劃，除非計劃的確有問題或成本過高（比如，俗話說：過猶不及）。
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文章來源：中國項目管理資源網(wǎng)
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